Terms and Conditions

Welcome to JA-Radio. CVR: 62428015

By trading on this site, you automatically accept the following conditions.

 

ORDER

At www.ja-radio.dk you can order goods via our website. If you have requests for goods that are not on the site or you are a business customer, you are always welcome to contact us by phone +45 38881764 or write to mail: info@ja-radio.dk

How to make the purchase:

1. Find the items you want and put them in the basket and finally tap "View Basket" in the upper right corner.

2. Read and accept our terms of trade.

3. Enter your personal information and, if applicable, Second delivery address.

4. Check all information is correct and confirm the purchase.

5. Enter payment (card) information and press approve.


IN GENERAL

We ship all items as package mail, which allows tracking of the package if problems arise. The goods are insured during the shipment and upon receipt please check the contents of the package. If the package and / or content are damaged when you receive it, you must report it to PostNord immediately, or within 2 days of receipt and return the item to us subsequently. JA-Radio is not responsible for items damaged during transport. We always pack the goods with great care, so that the risk of shipping damage is minimized.

We are subject to errors such as typos, price errors, stock errors, price and stock changes. Subject to incorrect pictures and sold items. Applied images are illustrative and may differ from the actual appearance of the product.


DELIVERY TIME

At JA-Radio we strive for a fast delivery, so all orders are shipped within 2-4 business days if the item is in stock. During holiday periods and in connection with the sale, there may be Estimated longer delivery time. Should there be any delays with the carrier, JA-Radio can not be held responsible.

Please note that deliveries to Bornholm and other small islands may in some cases last up to 4 days. Delivery to most other EU countries and countries outside the EU can last up to 10 business days.
 

SHIPPING IN DENMARK

Purchase to private is subject to a handling and shipping fee of 110.- DKK.

Note: Shipping must not exceed 20 kilos. Please contact us in advance by more than 20 kilos.

Flex Delivery

You can choose flex delivery when ordering, so the postman puts the package wherever you want if you're not home. Simply type in the comments box where the package must be inserted. NOTE that your package is considered to be delivered once it has been agreed upon and it is at your sole discretion. This service does not cost extra.

Delivery to your workplace

We would like to ship your package to your workplace, so you save the trip to the post office. Simply enter "Other Delivery Address" - Remember Company Name, Your Name and, if applicable. department.


SHIPPING TO THE UNITED KINGDOM - OTHER COUNTRIES - EUROPE

Send a mail to info@ja-radio.com

PICKUP OF GOODS

If you wish to receive the goods, contact JA-Radio at Howitzvej 71, 2000 Frederiksberg

Call for appointment: +45 38 88 17 64. Monday-Thursday: 10-17: 30 and Friday: 10: 00-18: 00

 
Right of return by appointment

Goods except for the right of withdrawal are:

    Items that may be expected to deteriorate or outdate quickly
    Goods subject to the provisions of the Code on Exceptions

 

Expenses associated with the return of goods are at the buyer's own expense.

We do not receive packages sent per. demand or the like.

 

The item will be returned to or delivered directly to:

JA-Radio, Howitzvej 71, 2000 Frederiksberg

Please attach the original invoice / delivery note and our return form.

Notice the package:'Webshop / Ordernumber '.
 

COMPLAINTS

• All goods are subject to the purchase law rules for 24 months' right of complaint. The right of claim means that you as a customer can complain about defects in the item that has occurred within 24 months of the purchase.
• This means that, as a starting point, you can get the item repaired, exchanged, the money back or refusal in the price, depending on the specific situation.
• The warranty does not cover when faults, damage or wear occurs due to improper use, lack of maintenance or general wear and tear.
• You must advertise within "reasonable time" after you have discovered any defects in the item. Please inform us as to what the problem with the product is as detailed as possible.
• In case of complaint, defects or defects, please contact JA-Radio at mail: info@ja-radio.dk
• JA-Radio covers the reasonable shipping costs that may arise in connection with the complaint in cases where the complaint is manifestly justified.

Note:

•  The product must always be returned in proper packaging, please remember to receive a receipt for shipping, so we may. can refund your shipping costs.
• We do not receive packages sent per. demand or the like

SOLD OUT

If an item that you are interested in should be sold out, you also have the opportunity to contact us at Mail info@ja-radio.dk or per. phone + 45 38 88 17 64. We will inform you about the possibility of a reminder on our waiting list, if any. reorder or offer a similar item that might be of interest to you.
 

PAYMENT

At JA-Radio you can pay in the shop by debit card such as VISA / Dankort, EURO / MASTERCARD and VISA / Electron. On the website you can pay by bank transfer and MobilePay. The amount is initially deducted from your account when the goods are shipped from our warehouse. All prices at JA-Radio are quoted in DKK and are including 25% VAT unless delivered to a non-EU country. See the section with CUSTOMER AND VAT.

By using certain debit cards, there is a surcharge.

When ordering for later delivery of display items, JA-Radio reserves the right to claim up to 50% before the order is accepted and effected.

Nordea Bank Account Number: 5501 0137450569

Country transfer: IBAN: DK1020000137450569

                                   BIC / SWIFT: NDEADKKK


SECURITY

The security of JA-Radio is top, since all communication between our payment system and cardholder is done via an encrypted Secure Socket Layer (SSL) connection. In other words, only PBS has access to your data. Neither JA-Radio nor any other unauthorized person can view the data exchanged for purchase. At JA-Radio, your personal contact information is 100% confidential and we guarantee that no-one can access them through legitimate methods.

YOUR PERSONAL INFORMATION

In order for you to enter into an agreement with us via the website, you must register with the following personal information:

• Name
• Address
• Phone number
• Email address

This information is required for us to complete your specific order.

As registered with JA-Radio, you are always entitled to object to the registration. You also have the right to understand what information is registered about you. These rights are in accordance with the Personal Data Act and please contact JA-Radio by e-mail: info@ja-radio.dk

 
CUSTOMS AND VAT

If you order from an EU country, Danish VAT is paid, but no duty is subject to the rules on the free movement of goods. Items sent from the online shop can not be sent as a gift to countries outside the EU in an attempt to avoid local taxes and charges.

However, if you order from a country outside the EU, local taxes and duties may not be attributable to us. On the other hand, Danish VAT is deducted. If so, you will be contacted by the freight company. Please note that this may delay shipping, as the goods will be retained in the customs. It is therefore your responsibility to contact the freight company and pay the subsequent additional costs.


CONSUMER PROTECTION AND COMPLAINT

JA-Radio follows the instructions provided by the Consumer Agency's guidelines and laws.

If you want to complain about your purchase: please contact us primarily.

If we fail to find a solution, you can file a complaint with the relevant board in the area if the conditions for this are met.